Frequently Asked Questions (FAQs)
1. What is Luxcarry?
Luxcarry is an independent online store based in Surrey, BC, Canada, offering carefully selected lifestyle and everyday-use products designed for modern routines. Our goal is to provide a transparent, reliable, and professional online shopping experience.
2. How can I contact Luxcarry?
You can reach us via:
- Phone: +1 (346) 468-4854 (Mon – Fri, 9:00 AM – 5:00 PM PST)
- Email: Support@luxcarry.shop
- Address: 36 AVE, Surrey, BC V3Z 0Z6, Canada
3. How do I place an order?
Simply browse our products, select the items you want, add them to your cart, and follow the checkout instructions. You’ll receive an order confirmation email once your order is placed.
4. What payment methods are accepted?
We accept major credit/debit cards and secure online payment gateways. All transactions are protected with encryption for your safety.
5. How long does shipping take?
Shipping times depend on your location and the products ordered. Once your order is processed, you will receive tracking information to monitor delivery.
6. Can I return or exchange a product?
Yes. We accept returns or exchanges within a specified period from the date of delivery. Products must be in original condition. Please review our Return Policy page for detailed instructions.
7. Is my personal information safe?
Absolutely. Luxcarry handles all customer data securely. Information collected during checkout is used solely for order processing and communication. We do not sell or share your personal data for marketing purposes.
8. What if I have a problem with my order?
If you encounter any issue, please contact our support team via phone or email. We aim to resolve problems promptly and professionally.
9. Do you ship internationally?
Currently, Luxcarry ships primarily within Canada. For international shipping inquiries, please contact us to check availability and rates.
10. How can I stay updated on new products and promotions?
Subscribe to our newsletter on the website or follow us on our social media channels to receive updates about new products, exclusive deals, and announcements.