Payment Policy
At Luxcarry, we aim to provide a secure, simple, and transparent payment experience for all our customers. Please read the following guidelines carefully before making a purchase.
1. Accepted Payment Methods
We accept the following forms of payment:
- Major credit and debit cards (Visa, MasterCard, American Express)
- Secure online payment gateways such as PayPal or Stripe
All payments are processed securely using encrypted technology to protect your personal and financial information.
2. Payment Processing
- Payment is required at the time of purchase.
- Orders will not be processed or shipped until payment is successfully completed.
- By providing your payment information, you authorize Luxcarry to charge the total amount of your order, including applicable taxes and shipping fees.
3. Currency
All prices are displayed in Canadian Dollars (CAD). Any currency conversion fees or charges applied by your bank or payment provider are the responsibility of the customer.
4. Security
We implement strict security measures to ensure that your payment details remain safe:
- All payment information is encrypted during transmission
- Payment data is never stored on our servers
- We comply with industry-standard security protocols to prevent unauthorized access
5. Failed or Declined Payments
If a payment fails or is declined:
- Your order will not be processed
- You will receive a notification with instructions to retry or use an alternative payment method
- Luxcarry reserves the right to cancel orders with repeated failed payment attempts
6. Refunds
Refunds are only issued according to our Return & Refund Policy. Once a refund is approved, the payment will be returned to your original method of payment within a reasonable processing time, depending on your bank or payment provider.
7. Contact Information
If you experience issues with payment or have questions about your transaction, please contact us immediately:
Phone: +1 (346) 468-4854
Email: Support@luxcarry.shop
Address: 36 AVE, Surrey, BC V3Z 0Z6, Canada